Contact Us
We're here to help. Get in touch with our team through any of these channels.
Phone
Speak with our customer service team
1-800-DOMINION
Send us a message anytime
support@dominiontrustcapital.com
24/7 Support
Get instant help online
Available on website and mobile app
Frequently Asked Questions
Find quick answers to common questions about our banking services.
You can open a new account online through our secure application process. Visit our website and click 'Open Account' to get started. You'll need to provide personal information, proof of identity, and initial deposit. The process typically takes 10-15 minutes to complete.
You can reset your password by clicking 'Forgot Password' on the login page. You'll receive a verification code via email or text message. Enter the code and create a new password. For security reasons, we recommend using a strong, unique password.
Our interest rates vary by account type and are subject to change. Please visit our website or contact our customer service team for the most current rates. We offer competitive rates on savings accounts, CDs, and other deposit products.
If your card is lost or stolen, immediately call our 24/7 emergency line at 1-800-DOMINION. You can also report it through our mobile app or online banking. We'll deactivate the card and issue a replacement within 3-5 business days.
To set up direct deposit, provide your employer with your account number and routing number. You can find these numbers in your online banking account or on your checks. Direct deposits typically arrive 1-2 business days early.